Returns & Exchanges
When ordering from Evilneon, you assume the responsibility for your purchase, and no refunds will be issued except under the conditions provided below:
All framed, original art pieces are sold "as is". No Returns nor exchanges will be made unless the item is damaged in transit. In these unfortunate siutations, we will investigate the incident, and, when valid, will refund your purchase and file a claim with the shipper directly.
If we made a mistake and sent you the wrong print, we will exchange the artwork at no additional cost, provided that the returned print is not damaged. In the event your package is damaged in transit, we will investigate the incident, and, when valid, will refund your purchase and file a claim with the shipper directly.
Commissions & Edits
Once your portrait is sent to Evilneon, we retain full artist freedom over the end product. Because our edits are a custom, time-intestive process, no refunds will be made.